At chou4d, protecting your personal information is a core responsibility, not an afterthought. This policy explains exactly what data we collect, why we collect it, how it is stored, and what rights you hold over it.
Six core principles that govern how chou4d handles every piece of your personal data
All personal data stored on chou4d servers is encrypted using AES-256 at rest. Data in transit is secured by TLS 1.3, ensuring your information cannot be intercepted between your device and our servers.
chou4d does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you — we use it only to operate and improve the platform and to meet our legal obligations.
You have the right to access, correct, restrict, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within the timelines specified in this policy.
Identity documents submitted for KYC verification (KTP, passport, bank statements) are stored in an isolated, access-controlled environment with strict staff access logs. Documents are purged upon Account closure per our retention schedule.
Personal data is shared with third parties only where strictly necessary — for payment processing via BCA, BRI, BNI, Mandiri, and e-wallets; for game provision; and for regulatory compliance. All third-party processors are bound by data processing agreements.
In the unlikely event of a data breach that poses a risk to your rights or freedoms, chou4d will notify affected Players within 72 hours of becoming aware, detailing the nature of the breach and the steps being taken to mitigate harm.
Important Notice: This Privacy Policy ("Policy") describes how chou4d ("the Company", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "the Player", "the User") who register for or use the chou4d platform accessible at https://chou4d.click. By creating an Account or using our services, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
chou4d acts as the Data Controller with respect to all Personal Data collected through the platform. Our designated data protection contact can be reached at:
Data Protection Contact: [email protected]
Subject Line: Please use "Data Privacy Request – [Your Account Username]" to ensure your inquiry is routed to the correct team without delay.
We take our responsibilities as a Data Controller seriously and have implemented organizational and technical measures commensurate with the sensitivity and volume of Personal Data we hold.
When you create a chou4d Account, we collect the following information:
During the Know Your Customer process, we collect:
For every deposit and withdrawal processed through chou4d, we record:
We maintain records of all gaming activity on your Account, including bet placement timestamps, game titles, wager amounts, outcomes, and bonus utilization. These records are used for dispute resolution, bonus auditing, responsible gaming monitoring, and regulatory compliance.
When you access chou4d, our servers automatically log certain technical information, including:
If you contact our support team via email or live chat, we retain a record of the correspondence, including your name, contact details, the nature of the inquiry, and any attachments submitted. These records are kept to ensure service continuity and to resolve any follow-up queries efficiently.
chou4d collects your Personal Data through the following channels:
chou4d processes your Personal Data on the following legal grounds:
| Processing Purpose | Legal Basis |
|---|---|
| Creating and managing your Account | Performance of a contract |
| Processing deposits and withdrawals | Performance of a contract |
| KYC identity verification | Legal obligation / Legitimate interest |
| Anti-money laundering (AML) checks | Legal obligation |
| Responsible gaming monitoring | Legitimate interest / Legal obligation |
| Fraud detection and prevention | Legitimate interest |
| Sending transactional notifications | Performance of a contract |
| Sending promotional communications | Consent (opt-in required) |
| Platform analytics and improvement | Legitimate interest |
| Responding to regulatory inquiries | Legal obligation |
Your registration and financial data is used to create and maintain your Account, process transactions in Indonesian Rupiah (IDR), verify your identity, calculate and award bonuses, and provide customer support. Without this data, we cannot deliver the core services that chou4d offers.
As an internationally licensed gaming operator serving Indonesian players, chou4d is required to maintain transaction records, conduct KYC verification, and implement anti-money-laundering controls. We process your data to meet these obligations, and we may be required to disclose certain data to competent authorities upon receipt of a lawful request.
We analyze gaming activity patterns to identify behaviors that may indicate problem gambling, such as rapid increases in deposit frequency, extended unbroken play sessions, or repeated requests to lift self-imposed limits. Where such patterns are detected, our responsible gaming team may reach out to offer support tools, apply protective account restrictions, or suggest a referral to professional counseling. All such interventions are undertaken in the Player's best interest and in compliance with our Responsible Gaming commitments. Full details are available on our Responsible Gaming page.
With your express opt-in consent, we may send you promotional communications about new games, deposit bonuses, seasonal offers (including campaigns aligned with Idul Fitri, Ramadhan, and Indonesian Independence Day), and platform updates. You may withdraw your marketing consent at any time by contacting [email protected] or via your Account notification preferences. Withdrawal of marketing consent does not affect transactional notifications related to your Account activity.
Aggregated and anonymized technical and behavioral data is used to improve platform performance, enhance the user experience, optimize game loading times, and develop new features. This analysis does not identify individual Players and is conducted on statistical aggregates only.
To facilitate deposits and withdrawals, chou4d shares the minimum necessary Personal Data with your selected payment provider. This typically includes your name, Account reference, and transaction amount. Payment providers we work with include local Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja). Each provider operates under its own privacy policy and is bound by applicable financial data protection regulations.
When you play a game hosted by a third-party studio such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, or Pocket Games Soft, a session token and pseudonymous player identifier are passed to the provider to initialize your game session. No directly identifying Personal Data (name, email, phone number) is transmitted to game providers unless required for a specific game feature.
We may engage specialist third-party vendors to assist with document verification and fraud detection. These vendors process your KYC documents and device data solely on our behalf, under written data processing agreements that prohibit independent use of your Personal Data.
chou4d will disclose Personal Data to law enforcement agencies, regulators, or courts when required to do so by applicable law, a court order, or a legitimate regulatory directive. We will, where legally permissible, notify the affected Player of any such disclosure prior to or promptly after it occurs.
In the event of a merger, acquisition, or sale of all or substantially all of chou4d's assets, Player Personal Data may be transferred to the acquiring entity as part of that transaction. Affected Players will be notified of any such transfer and the applicable privacy arrangements before the change takes effect.
Our Commitment: chou4d does not sell, rent, or license your Personal Data to advertisers, data brokers, or any third party for commercial marketing purposes. This commitment applies regardless of the volume of data involved or the financial value of any proposed transaction.
chou4d uses the following categories of cookies and similar tracking technologies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent CSRF attacks, load-balance server requests | Session |
| Functional | Remember your language preferences, display settings, and last-visited game category | Up to 12 months |
| Analytics | Aggregate traffic analysis, page performance measurement, funnel optimization | Up to 24 months |
| Fraud Prevention | Device fingerprinting to detect account takeover attempts and multi-account abuse | Up to 6 months |
You may configure your browser to refuse, delete, or alert you to the placement of cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. Instructions for managing cookies are available in your browser's help documentation. Disabling analytics cookies will not affect your ability to play games or conduct transactions.
chou4d retains your Personal Data for as long as your Account remains active and for a further period thereafter as required by law or legitimate business need. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Anonymized data may be retained indefinitely for statistical and research purposes.
chou4d implements a layered security architecture to protect your Personal Data, including:
Access to Personal Data is restricted to chou4d personnel and authorized processors who have a legitimate operational need. All staff with access to Personal Data undergo mandatory data protection training and are bound by confidentiality obligations. Access rights are reviewed quarterly and revoked immediately upon termination of employment or engagement.
chou4d maintains a documented data breach response procedure. In the event of a confirmed breach, our security team will contain and assess the incident, notify affected Players within 72 hours where required, and take corrective action to prevent recurrence. Post-incident reviews are conducted to strengthen controls where vulnerabilities are identified.
Your Role in Security: You are responsible for keeping your Account password confidential and for ensuring that no unauthorized person has access to your registered device or email account. chou4d will never ask for your full password, bank PIN, or OTP code via any channel. If you suspect your Account has been compromised, contact [email protected] immediately.
Subject to applicable law and our legitimate processing interests, you have the following rights with respect to your Personal Data held by chou4d:
You may request a copy of all Personal Data we hold about you, together with information about how it is processed, the categories of recipients it has been shared with, and the applicable retention period. We will respond to verified access requests within thirty (30) calendar days.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request correction. Minor corrections (e.g., email address updates) can be made directly through your Account settings. Corrections to identity data require submission of supporting documentation via our support team.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. Note that erasure requests may be declined where retention is required by law — for example, transaction records subject to anti-money-laundering retention obligations cannot be deleted ahead of the mandatory retention period.
You may request that we temporarily restrict processing of your Personal Data while the accuracy of the data is being contested, while an objection to processing is being assessed, or where processing is unlawful and you prefer restriction over erasure.
Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your Personal Data in a structured, commonly used, machine-readable format (such as CSV or JSON) for transfer to another controller.
You may object to processing based on legitimate interest, including profiling for responsible gaming purposes. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based solely on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Exercising Your Rights: To submit any data rights request, contact us at [email protected] with the subject line "Data Rights Request – [Your Username]". We will verify your identity before processing the request and will respond within the applicable statutory timeframe.
chou4d's services are strictly limited to individuals who are 21 years of age or older. We do not knowingly collect Personal Data from persons under the age of 21. If we become aware that Personal Data has been submitted by or on behalf of a minor, we will immediately suspend the relevant Account, delete the associated data, and, where applicable, return any deposited funds to the payment method of origin.
Parents and guardians are responsible for supervising minors' use of internet-connected devices and for ensuring that minors cannot access chou4d or any similar gaming platform. If you believe a minor has registered on our platform, please notify us immediately at [email protected].
chou4d's primary server infrastructure is located in a jurisdiction that maintains robust data protection standards. In the course of providing our services, your Personal Data may be transferred to and processed in countries outside Indonesia — for example, when data is processed by game providers whose servers are located in Europe, Asia-Pacific, or other regions.
When such transfers occur, chou4d ensures that adequate safeguards are in place, including contractual protections equivalent to internationally recognized data transfer standards. By using chou4d, you acknowledge and consent to such transfers in accordance with this Policy.
chou4d reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Material changes will be communicated to registered Players via email and an in-platform notification at least seven (7) days before the revised Policy takes effect.
The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically. Your continued use of the platform after the effective date of any revision constitutes acceptance of the updated Policy. If you do not agree to the revised terms, you should cease using chou4d and request Account closure before the effective date.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way chou4d handles your Personal Data, please contact our data protection team using the details below:
Email: [email protected]
Subject Line: "Privacy Policy Inquiry – [Your Username]"
Response Time: We aim to acknowledge all privacy-related inquiries within 24 hours and to provide a substantive response within 30 calendar days. Complex requests involving large volumes of data may require additional time, in which case we will notify you of the extended timeline promptly.
Our support team includes native Indonesian-speaking agents available around the clock, seven days a week, including Indonesian public holidays such as Idul Fitri, Nyepi, and Indonesian Independence Day. All correspondence is treated in strict confidence and handled in accordance with this Policy.
Our support team is here to help with any privacy inquiry. You can also review our full Terms & Conditions, explore our Responsible Gaming commitments, or browse the FAQ for quick answers.